Store Policies

Cancellations
Change of day is considered to occur at midnight (12:00AM) Pacific Standard Time.
Cancellations will only be accepted if a request is received before 12 midnight PST on the day your order was placed.
After 12 midnight Eastern Standard Time, a cancellation request is considered to be late and is not guaranteed to be honored. Tyla rae Inc. is not responsible for late cancellation notices. The customer will remain liable for all purchases, shipping and handling fees.
Cancellations must be made via telephone (310) 289-1555 or email request at info@tylrae.com.
Final Sale
All legacy or refurbished items sold on the tylarae.com are FINAL SALE ONLY, and are therefore non-refundable and cannot be exchanged, unless due to manufacturing defect(s). Please make your legacy or refurbished item purchase(s) decision accordingly, and in acceptance of these terms. In the unlikely event that your legacy or refurbished item(s) contains a manufacturers' defect, contact tyla rae's Customer Service at infor@tylarae.com immediately. Please include a detailed explanation of the item(s) defect/problem, along with your purchase order ID.
Damaged or Defective Products
To ensure the highest possible quality, we fully inspect each product before it is shipped. We also fully guarantee all our products to be free from factory and workmanship defects. If any product is found to be defective, or has been damaged during shipping, tyla rae needs to be informed immediately upon receipt of goods. Refund may be applied provided the terms and conditions listed in our Exchange and Return policy are met.
Tyla rae reserves the right not to exchange or refund items that were: damaged due to accident, misuse, abuse, product modification or negligence or damage resulting from the performance of repairs unauthorized by tyla rae.
Price Matching
tyla rae does not compete with its Distributors or Resellers by engaging in price matching. Instead, tyla rae establishes an MSRP (Manufacturers Suggested Retail Price) on merchandise, and provides it to its Distributors and Resellers for consideration.